Privacy policy

Privacy Policy

At Adyaaye, we value discretion, craftsmanship, and the trust you place in us. This Privacy Policy describes how Adyaaye ("we", "our", "us") collects, uses, processes, and protects your personal information when you visit our website, place an order, or interact with our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any revisions will be posted on this page with the updated "Last Updated" date. Continued use of our website following any changes constitutes your acceptance of the revised Privacy Policy.

CONSENT FOR DATA COLLECTION

By using our website or providing your personal information, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us using the details provided below; however, doing so may limit your ability to access certain services.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide a refined and personalized couture experience, we collect personal information depending on how you interact with our website and services. This information helps us process orders, manage made-to-order requests, communicate with you, and enhance your overall experience with Adyaaye.

Information we may collect includes:

Basic contact details such as name, phone number, and email address
Billing and shipping information
Order details and purchase history
Account login details (if applicable)
Customization preferences for made-to-order garments
Customer support communications
Device information, browser type, IP address, and usage data

Providing certain information may be necessary for placing orders or accessing specific services.

INFORMATION WE COLLECT THROUGH COOKIES

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website usage. These technologies help us improve our website functionality and deliver a more personalized experience. You may disable cookies through your browser settings, though certain features of the website may not function properly.

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may receive limited information from trusted third parties such as payment processors, shipping partners, or technology providers who assist in operating our website and fulfilling orders. Such information is handled in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

Process and fulfill orders
Manage bespoke and made-to-order requests
Communicate order updates and delivery timelines
Provide customer support
Improve our services and website functionality
Prevent fraudulent transactions and ensure security
Share updates on collections, launches, and exclusive offerings (you may opt out at any time)
Comply with legal obligations

HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell or rent your personal information. We may disclose your information to trusted service providers, including:

Payment gateway providers
Shipping and logistics partners
Technology and hosting providers
Analytics and marketing service providers
Legal authorities where required by applicable law

All such parties are bound by confidentiality obligations.

THIRD PARTY WEBSITES AND LINKS

Our website may include links to third-party platforms. Adyaaye is not responsible for the privacy practices of these external websites. We encourage users to review their respective privacy policies.

CHILDREN’S DATA

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement appropriate technical and organizational safeguards to protect your personal information. We retain your information only as long as necessary to fulfill orders, maintain customer relationships, comply with legal obligations, and resolve disputes. Once no longer required, your data is securely deleted.

YOUR RIGHTS AND CHOICES

You may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing communications
Opt out of promotional emails

You may exercise these rights by contacting us using the details below.

COMPLAINTS

If you have any concerns regarding how your personal information is handled, you may contact us directly. We will make reasonable efforts to address your concerns promptly.

CONTACT

For any privacy-related queries or requests, please contact:

Adyaaye Customer Care
Email: support@adyaaye.com
Phone / WhatsApp: +91 8074119291

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.